Smart Services
Smart Services Platform is a centralized digital service delivery platform developed by Tahaluf to enable government entities to provide services to individuals, businesses, and typing centers through multiple smart channels. The platform integrates web portals, mobile applications, self‑service kiosks, and service centers into a unified ecosystem that simplifies service delivery, automates workflows, and enhances user experience. It supports end‑to‑end service lifecycles from request submission to approval, payment, auditing, and refunds aligned with national smart government initiatives.
Individuals Services Module
Key Features
- Visit visa services (leisure, tourism, work, medical, educational).
- Residency services: issuing, renewing, and canceling residencies.
- Identity services: issuing and renewing IDs.
- Passport and family book services for citizens.
- Overstay fines payment.
Establishments Services Module
Key Features
- Issuing, renewing, and canceling employee residencies.
- Issuing and renewing Emirates IDs.
- Establishment card services.
- Business visa and workforce management support.
Typing Center Module
Key Features
- Submission of visa and residency applications.
- ID issuance and renewal support.
- Family book and citizen services.
- Overstay fine payment processing.
Identity & User Management Module
Key Features
- User registration and profile management.
- Identity management with facial recognition.
- Integration with national ID providers.
- Secure role‑based access control (RBAC).
Workflow, Rules & Integration Engine
Key Features
- Dynamic service workflows and configurable business rules.
- Automated approval and audit processes.
- Integration with internal systems and external partners.
- Support for changing regulations and laws.
Payments, Notifications & Reporting Module
Key Features
- Electronic service fee payments via payment gateway integration.
- Automated refunds for canceled services.
- SMS and email notifications based on predefined templates.
- Real‑time dashboards and activity monitoring.
Use Cases
Business Value
Increased Operational Efficiency
Automates service delivery and processing lifecycles, reducing time, effort, and operational costs.
Improved User Experience & Satisfaction
Enables citizens and businesses to access services digitally without physical visits, using multiple smart channels.
Reduced Errors & Manual Intervention
Minimizes human errors through fully automated service workflows and business rules.
Better Governance & Transparency
Provides real‑time dashboards, reporting, auditing, and automated refunds for canceled transactions.
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