Official Policy Statement
Integrated Management
System Policy
“Tahaluf is committed to customer satisfaction, continuity of business operations, and high-quality service delivery.”

01

Organization Overview

Tahaluf Al Emarat Technical Solutions LLC provides technical solutions specializing in:

  • Security and safety.
  • Software development.
  • Big data and AI–based solutions.
  • Operations are primarily based in the United Arab Emirates.

TAHALUF AL EMARAT

02

Policy Commitment

Tahaluf is committed to:
  • Customer satisfaction.
  • Continuity of business operations.
  • High-quality service delivery.
  • Protecting the Confidentiality, Integrity, and Availability (CIA) of customer information, company information, and data assets.

OUR COMMITMENT

03

IMS Scope

  • Tahaluf has implemented an Integrated Management System (IMS) covering:
  • Information Security Management.
  • Business Continuity Management.
  • Quality Management.
  • Aligned with ISO/IEC 27001:2013, ISO 22301:2019, and ISO 9001:2015.

TARGET 0.0%

  • Integrated Management System Objectives
  • Effectively manage governance and service quality across operations and delivery.
  • Identify and manage risks related to services, information security, and business continuity.
  • Minimize business disruptions through tested business continuity controls.
  • Ensure consistent, reliable, and efficient service delivery.
  • Governance & Compliance
  • Ensure compliance with regulatory and legislative requirements, contractual obligations, and requirements of relevant interested parties.
  • Provide a structured framework for setting IMS objectives and planning to achieve them.
  • Regulatory Alignment
  • Information Security Management

Confidentiality, Integrity & Availability

Protect the confidentiality of information. Maintain integrity to ensure accuracy and completeness. Ensure availability to meet business and client requirements.

Incident Management & Awareness

Establish and implement an incident management process to report, investigate, and address security breaches. Provide information security awareness training to all employees.

Business Continuity Management

Ensure resilience and continuity through:
  • Develop, maintain, and test business continuity plans
  • Identify and mitigate business continuity risks
  • Ensure continuity of critical services during disruptions
  • Performance Monitoring & Improvement
  • Mitigate risks to an acceptable level using a structured risk management framework.
  • Identify, assess, and manage risks across information security, business continuity, and service quality.
  • Quality of Services
  • Ensure on-time, on-budget, and defect-free delivery.
  • Achieve consistently high customer satisfaction.
  • Identify and implement best-in-class technology solutions for current and future client needs.
  • Service Delivery Enhancement
  • Building high-performance teams.
  • Establishing state-of-the-art infrastructure and work environments.
  • Adopting cutting-edge technologies.
  • Roles & Responsibilities
  • Allocate appropriate resources to establish, implement, operate, and review the IMS.
  • Require managers to oversee compliance within their areas of operation.
  • Service Management System
  • Ensure an effective and efficient Service Management System.
  • Ensure service continuity in line with customer and internal stakeholder expectations.
  • Policy Review & Maintenance
  • Review the IMS Policy at least annually, or when significant organizational or operational changes occur.
  • Ensure ongoing suitability, adequacy, and effectiveness of the IMS framework.

Communication & Availability

Communicate this policy to all employees. Make the policy available to interested parties upon request.
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