Policies
Tahaluf Al Emarat Technical Solutions LLC (Tahaluf) provides technical solutions specializing in: -
Security and safety
Software development
Big data and AI–based solutions
Operations are primarily based in the United Arab Emirates.
Tahaluf is committed to: -
Customer satisfaction.
Continuity of business operations.
High-quality service delivery.
Protecting the Confidentiality, Integrity, and Availability (CIA) of:
Customer information.
Company information.
Data, intellectual property, and information assets.
These principles are fundamental to the successful operation of Tahaluf.
Tahaluf has implemented an Integrated Management System (IMS) covering: -
Information Security Management.
Business Continuity Management.
Quality Management.
The IMS is implemented through policies, processes, and procedures aligned with: -
ISO/IEC 27001:2013.
ISO 22301:2019.
ISO 9001:2015.
The Integrated Management System is designed to: -
Effectively manage governance and service quality across operations and delivery.
Identify and manage risks related to services, information security, and business continuity.
Minimize business disruptions through tested business continuity controls.
Ensure consistent, reliable, and efficient service delivery.
Ensure compliance with: -
Regulatory and legislative requirements.
Contractual obligations.
Requirements of relevant interested parties.
Provide a structured framework for setting IMS objectives and planning to achieve them.
Protect the confidentiality of information and prevent unauthorized disclosure.
Maintain the integrity of information to ensure accuracy and completeness.
Ensure the availability of information to meet business and client requirements.
Establish and implement an incident management process to report, investigate, and address actual or suspected security breaches.
Provide information security awareness training to all employees.
Develop, maintain, and test business continuity plans aligned with business strategy.
Identify and mitigate business continuity risks.
Ensure continuity of critical services during disruptions.
Identify, assess, and manage risks across: -
Information security.
Business continuity.
Service quality.
Mitigate risks to an acceptable level using a structured risk management framework.
Ensure on-time, on-budget, and defect-free delivery.
Achieve consistently high customer satisfaction.
Meet stakeholder requirements related to service quality.
Identify and implement best-in-class technology solutions for current and future client needs.
Build high-performance teams and a supportive work environment.
Empower employees through capability development.
Foster strong partnerships with clients to improve efficiency and service outcomes.
Allocate appropriate resources to establish, implement, operate, and review the IMS.
Ensure all stakeholders are responsible for implementing applicable policies and procedures.
Require managers to oversee compliance within their areas of operation.
Continually improve the Information Security, Quality, and Business Continuity Management Systems.
Apply structured methods to enhance process effectiveness and system performance.
Enforce compliance with IMS policies and procedures.
Apply formal disciplinary actions in accordance with the Code of Ethics Policy for violations.
Review the IMS Policy: -
At least annually, or when significant organizational or operational changes occur.
Ensure ongoing suitability, adequacy, and effectiveness of the IMS framework.
