Policy Statement

 

• Tahaluf is committed to delivering on-time, reliable, and efficient IT services to customers and internal stakeholders.

• Tahaluf aims to act as a proactive, value-adding partner to existing and future customers.

 

Vision

 

• To become an IT services organization that is highly valued by: -

  • Customers.

  • Employees.

  • Vendors.

  • Other stakeholders.

  

Mission

 

• Engage best-in-class resources and vendors to deliver IT services to: -

  • Existing customers.

  • Future customers.

  • Internal departments.

• Enhance service delivery capability by: -

  • Building high-performance teams.

  • Establishing state-of-the-art infrastructure and work environments.

  • Adopting cutting-edge technologies.

  • Implementing best-in-class service delivery processes.

• Exceed expectations of customers and internal stakeholders.

 

Service Management Objectives

 

• Meet and exceed customer satisfaction and service level expectations.

• Ensure an effective and efficient Service Management System.

• Continually improve the Service Management System.

• Ensure service continuity in line with customer and internal stakeholder expectations.

 

Compliance & Standards

 

• Comply with all applicable territorial statutory, legal, and regulatory requirements

• Implement industry best practices aligned with ISO/IEC 20000-1

• Ensure service management system compliance throughout implementation and operation

 

Continual Improvement Commitment

 

• Monitor service performance and effectiveness.

• Identify improvement opportunities across processes and services.

• Enhance service quality through structured continual improvement initiatives.