SERVICE MANAGEMENT POLICY
Tahaluf is committed to delivering, On-time, Reliable, and Efficient IT services to its customers and internal stakeholders. Tahaluf wants to become a proactive, value-adding partner to all its existing and future customers.
VISION
To become an IT Services organization that is highly valued by its Customers, Employees, Vendors, and Other stakeholders.
MISSION
To engage best-in-class resources and vendors for delivering IT services to existing and future customer and internal departments.
To enhance capability through building high-performance teams, state-of-the-art infrastructure and work environment, imbibing cutting-edge technology, and best-in-the-class processes for service delivery to exceed expectations of customers and internal stakeholders.
OBJECTIVES
Tahaluf is committed to delivering, On-time, Reliable, and Efficient IT services to its customers and internal stakeholders. Tahaluf wants to become a proactive, value-adding partner to all its existing and future customers.
VISION
To become an IT Services organization that is highly valued by its Customers, Employees, Vendors, and Other stakeholders.
MISSION
To engage best-in-class resources and vendors for delivering IT services to existing and future customer and internal departments.
To enhance capability through building high-performance teams, state-of-the-art infrastructure and work environment, imbibing cutting-edge technology, and best-in-the-class processes for service delivery to exceed expectations of customers and internal stakeholders.
OBJECTIVES
- Meeting and Exceeding Customer Satisfaction and Service level expectations.
- Ensuring Effective and Efficient Service Management System.
- Continually improve Service Management System.
- Ensuring service continuity as per customer and internal stakeholder expectations.
- Commitment complies with all applicable territorial statutory, legal, and obligatory requirements related to IT service management systems and implementation of best practices according to ISO 20000-1.