SERVICE MANAGEMENT POLICYTahaluf is committed to delivering, On-time, Reliable, and Efficient IT services to its customers and internal stakeholders. Tahaluf wants to become a proactive, value-adding partner to all its existing and future customers.VISIONTo become an IT Services organization that is highly valued by its Customers, Employees, Vendors, and Other stakeholders.MISSIONTo engage best-in-class resources and vendors for delivering IT services to existing and future customer and internal departments.To enhance capability through building high-performance teams, state-of-the-art infrastructure and work environment, imbibing cutting-edge technology, and best-in-the-class processes for service delivery to exceed expectations of customers and internal stakeholders.OBJECTIVES

• Meeting and Exceeding Customer Satisfaction and Service level expectations.
• Ensuring Effective and Efficient Service Management System.
• Continually improve Service Management System.
• Ensuring service continuity as per customer and internal stakeholder expectations.
• Commitment complies with all applicable territorial statutory, legal, and obligatory requirements related to IT service management systems and implementation of best practices according to ISO 20000-1.